CX & Marketing Consulting Services

Consulting Services: Fast, Outcome-Driven Sprints

All services are designed to be delivered in 2 weeks or less.

Rapid CX Diagnostics
(CX Audit + UX Analysis)

Companies lose conversions—and money—due to unclear journeys and poor customer experiences. I quickly identify where your customer experience is breaking down—and provide direction on how to fix it.

And, while most consultants focus either on the user experience or the content, my unique expertise in both content strategy and CX enables me to provide a holistic analysis, maximizing impact to drive fast results.

Package 1: Website Quick Fix

  • Website friction audit

  • Messaging and UX alignment

  • Identification of top conversion barriers

  • Prioritized fixes

Best for: Diagnosing underperforming websites, campaigns, or onboarding experiences

Package 2: Digital Journey Quick Fix (Cross-Channel CX Audit)

  • Audit across your digital journey, including website, email, ads, onboarding, and sales touchpoints

  • Messaging consistency and UX evaluation

  • Identification of disconnects and friction points

  • Prioritized action steps and recommendations

Best for: Fixing inconsistent or fragmented customer experiences and diagnosing underperforming campaigns and experiences

Insights to
Action Sprints

Companies already have data—they just haven’t made sense of it. I synthesize that data into actionable insights that yield real results. And, where traditional journey mapping is slow, my approach makes it fast.

Package 1: Voice of Customer (VOC) Insights Sprint

  • Analysis of surveys, reviews, customer feedback, and internal data

  • Identification of key themes and patterns

  • Insight synthesis providing simple, actionable details

  • Prioritized recommendations for converting insights to action and impact

Best for: Turning existing customer data into actionable insights

Package 2: Customer Journey Optimization Sprints

  • End-to-end customer journey mapping and analysis

  • Identification of pain points and drop-offs, as well as moments that matter

  • Prioritized CX improvements and clear action items

Best for: Improving lead-to-customer conversion rates

Employee Experience (EX) to CX Alignment Sprint

Employee experience is often overlooked as an asset in customer experience, but it can be the key to achieving excellence and outperforming the competition. After all, your employees create the experiences your customers have. The better the employee experience, the better the customer experience.

EX=CX Package

  • Analyze employee-facing journeys (frontline + internal teams)

  • Identify friction in processes, tools, and communications

  • Assess alignment between internal experience and external messaging

  • Surface breakdowns impacting customer experience delivery

  • Provide actionable recommendations to improve both EX and CX

Best for: Elevating your existing CX efforts by creating a clearer, more aligned internal experience, enabling teams to deliver a more consistent, higher-performing customer experience.

Contact us

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